Refund & Return Policy

Last updated: October 4, 2026

1. 30-day returns

You can return an item within 30 days of receiving it. The item must be unused, in the condition you received it, and in its original packaging. To start a return, email support@ridgebrew.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first.

2. Return shipping costs

For change-of-mind returns, the customer pays return shipping. Our return address may be outside your country, so we will tell you the address before you ship so you can check the cost. Original shipping was free, so nothing is deducted for it.

3. Defective, damaged or wrong items

If an item arrives defective, damaged or is not what you ordered, contact us within 14 days of delivery with your order number and photos. We will send a free replacement or a full refund at no cost to you. In most cases you will not need to return the item.

4. Refunds

Once your return is received and inspected (or your defect/damage claim is approved), we will email you and refund the original payment method. Refunds are usually issued within 5 business days of approval; your bank or card issuer may take additional time to post it.

5. Exchanges

If you would like a different size or color, return the original item as above and place a new order, or email us and we will help.

6. Non-returnable items

Personalized or custom-made items cannot be returned unless they arrive defective or damaged.

7. Contact us

Questions about returns? Email support@ridgebrew.com.