Shipping Policy

Last updated: October 4, 2026

1. Free shipping on every order

Standard shipping is free on every order, to every country we ship to. There is no minimum order value and no shipping fee at checkout. We currently offer one shipping method (standard, tracked); we do not offer expedited shipping.

2. Processing time

Orders are processed within 1–3 business days. Ridgebrew products ship directly from our manufacturing and warehouse partners, most of which are located in Asia. If your order contains several items, they may arrive in separate packages.

3. Estimated delivery times

After your order ships, typical delivery times are:

• United States: 7–15 business days
• Canada, United Kingdom, European Union, Australia: 8–20 business days
• Other countries: 10–25 business days

These are estimates, not guarantees. Customs checks, holidays and carrier delays can add time.

4. Tracking

You will receive a shipping confirmation email with a tracking number once your order ships. Tracking may take a few days to show movement.

5. Customs, duties and taxes

Depending on your country, import duties or taxes may be charged on delivery. Where this applies, they are the responsibility of the recipient. If you are unsure, please contact us before ordering.

6. Late, lost or damaged packages

If your package has not arrived within 30 business days of shipping, or it arrives damaged, email us at support@ridgebrew.com with your order number (and photos for damaged items, within 14 days of delivery). We will send a free replacement or issue a full refund — you do not need to file a claim with the carrier.

7. Contact us

Questions about shipping? Email support@ridgebrew.com.